Let’s face it, moving can be one of the most stressful things you’ll ever do. Whether you're upgrading to a bigger home, downsizing, or relocating across state lines, you want your belongings in safe, reliable hands.
But with so many options out there, finding a trustworthy moving company is trickier than it should be.
As someone who’s been through multiple moves, some smooth, some a total disaster, I’ve learned (sometimes the hard way) that not all movers are created equal.
That’s why I’ve compiled this guide of 10 red flags to spot when hiring a moving company so you can avoid a headache and find a professional moving company you can actually count on.
No On-Site or Virtual Estimate Offered
One of the first red flags to look for is when a moving company refuses to do an in-home or virtual estimate. A reputable company will either come to your house or ask for a detailed video walkthrough before quoting you a price. If they just give you a number over the phone with minimal information, walk away.
Why it matters: Without seeing what they’re moving, they’re either guessing, or worse, planning to hike up the price later with surprise fees. A professional moving company knows that accuracy starts with a full picture of the job.
The Price Is Suspiciously Low
If the quote seems too good to be true, it probably is. Lowball estimates are one of the oldest tricks in the book. Rogue movers lure you in with cheap prices only to hold your items hostage until you cough up hundreds (or thousands) more.
Look out for: Unusually cheap rates that don’t reflect industry averages. If you're quoted $900 and everyone else is saying $2,000, that’s a problem, not a deal.
No Physical Address or Office Location
A legitimate moving company will have a local office or warehouse you can visit. If all you get is a website and a phone number, without a physical address, that’s a huge red flag.
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Why it matters: Scammers use fake names and disappear easily. A physical location gives the business credibility and makes it easier to hold them accountable if something goes wrong.
No USDOT Number or License
Every interstate moving company in the U.S. is required by the Department of Transportation (DOT) to have a USDOT number. This is basically the moving industry’s version of a business license and is essential for safety, regulation, and insurance.
How to check: You can search for the company’s USDOT number using the Federal Motor Carrier Safety Administration’s website. If they can’t provide this number, or it doesn’t check out, do not hire them.
Poor or No Online Reviews
Reviews don’t lie. Well, okay, some do. But you can usually get a pretty honest idea about a company by reading what real customers say online. If a moving company has zero online presence or loads of 1-star reviews citing damage, delays, or unprofessional behavior, stay far away.
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Pro tip: Look beyond the company’s website. Check Google, Yelp, Better Business Bureau, and even Reddit for real feedback. A professional moving company should have a track record of reliability and professionalism.
Large Deposits Required Upfront
A reputable mover will never ask for a huge deposit before the move. Most will request a small upfront fee to secure your spot on the schedule, or no fee at all. If they’re asking for 50% or more before even showing up, be extremely cautious.
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Why it’s risky: Movers who demand large prepayments often disappear or show up late, if at all. Always use a credit card for added protection and avoid paying cash.
No Written Contract or Vague Terms
Verbal agreements are a no-go. Everything about your move, inventory, pick-up and delivery dates, pricing, insurance, should be in a detailed written contract. If they’re hesitant to put anything in writing or give you vague answers, that’s a huge red flag.
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Always ask for: A binding or not-to-exceed estimate in writing. This protects you from surprise charges and gives you legal footing if issues arise later.
Unprofessional Communication
Communication tells you a lot about a business. If your phone calls go unanswered, your emails bounce, or you’re being passed around from one clueless rep to another, it's not a good sign.
Red flag indicators:
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They dodge your questions.
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They don’t know your move details.
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They sound rude, rushed, or disinterested.
A professional moving company should treat you like a valued customer from the first call. If it feels like a mess now, imagine what a moving day will be like.
No Insurance or Valuation Coverage Options
Mistakes happen, even with the best movers. But a responsible moving company will offer insurance or at least valuation protection for your items. If they say “we don’t offer that” or brush off your concerns, that’s a problem.
What you should expect:
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Released value protection: Basic coverage, usually included for free.
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Full value protection: Comprehensive coverage for lost or damaged items, typically for an added fee.
Ask what your options are. If they avoid the topic, they’re likely not insured themselves.
They Use Rental Trucks or Unmarked Vehicles
When the movers show up, are they driving a truck with the company logo, or a random U-Haul? Legitimate moving companies have branded, well-maintained vehicles. If it’s a plain white van or a rented truck, you might be dealing with day laborers or subcontractors.
Why this matters: It’s not just about branding. A professional moving company will use trained employees and secure equipment. When trucks are unmarked or unfamiliar, there’s no accountability if something goes wrong.
How to Choose a Professional Moving Company You Can Trust
Spotting red flags is step one. But what should you look for in a great moving company?
Here’s what sets the pros apart:
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Transparent pricing with detailed written estimates.
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Positive customer reviews and a solid reputation in your local community.
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Licensing and insurance that’s verifiable.
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Reliable communication and responsive service from start to finish.
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Trained employees, not just contractors or temp laborers.
You’ll often find these qualities in a professional moving company that’s been around for years, not some fly-by-night outfit that changes names every six months.
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